Members agree to pick up their share each week at their designated pickup site within the pickup time window. We are not responsible for shares not picked up during the pickup time.
If you will be going on vacation you may either arrange for someone else to pick up your share or go into your account and click on the calendar day that you would like the hold to be placed on. If you let us know ahead, your missed share will be credited to the next season's CSA membership, minus a small handling fee of $3. This extra convenience is available to use for two missed pickups only. As always feel free to contact us if you have any special circumstances and while we can not accommodate every request we will do our very best to try.
Biweekly share members (half share members) are permitted to pick up on their off week if need be.
Quality and Satisfaction
When you become a member of our CSA you are purchasing a share in our farms crops. Please keep in mind that the crops are susceptible to things out of our control, like weather and other growing conditions. It is our mission to produce the highest quality produce we can grow. Your satisfaction is our highest priority. If for any reason you are not completely satisfied with our program please let us know what we can do to help, and we will do everything we can to rectify the problem.
Any unclaimed shares that were not properly put on hold will not be credited to your account and will donated to a local family in need or local soup kitchen. As an alternative we may divide them among the staff members at the establishment facilitating the drop off .
Members must contact Harvest Valley Farms directly to implement a cancelled membership. Please be aware we (your farmers) purchase and plant seed based on pre-season member counts. Therefore, we may or may not be able to refund your payment.
At Harvest Valley Farms, we respect your privacy absolutely. You have our word that we will not sell, barter, give away, or rent out your personal information to anyone, ever.
The contact information you provide is for our use only. The software we use to operate our online Shop ("CSAware", by LocalHarvest.org) employs industry-standard security measures, including Secure Sockets Layer (SSL) encryption on all pages where your personal information is required. Your credit card information is made available only to our credit card processing company, as is necessary to facilitate payment of your order.